Complimentary insured shipping over $150 100% authenticity guaranteed Rare allocations released every Thursday Ships to 90+ countries Members save up to 15% Complimentary insured shipping over $150 100% authenticity guaranteed Rare allocations released every Thursday Ships to 90+ countries Members save up to 15%
Help Centre

Frequently Asked Questions

Ordering & Payment

Do I need an account?+

No. Guest checkout is always available, though an account lets you track orders, save wishlists and earn member pricing.

Which payment methods do you accept?+

Visa, Mastercard, Amex, PayPal, Apple Pay and Klarna. All transactions are processed over 256-bit encrypted connections.

Can I pay in my own currency?+

Yes — switch currency in the header. We support USD, EUR, GBP, JPY, AUD and AED with live indicative rates.

Authenticity

How do you verify bottles?+

Every bottle is inspected under UV light, cross-checked against distillery batch records, weighed and photographed before dispatch.

Do bottles come with paperwork?+

Rare and collector bottles ship with an authentication card, original outer packaging and any distillery certificates.

What if I doubt a bottle?+

Return it unopened within 30 days for a full refund, no questions asked.

Shipping & Duties

Where do you ship?+

More than ninety countries. Restricted destinations are flagged automatically at checkout.

How long does delivery take?+

3–5 working days standard, next day express in the UK, EU and continental US.

Who pays duty?+

On DDP routes duty and import tax are prepaid. Elsewhere the estimate shown at checkout is collected by the carrier.

Collecting & Storage

How should I store whisky?+

Upright, out of direct sunlight, at 15–20°C. Unlike wine, whisky must never lie on its side.

Does whisky improve in the bottle?+

No. Maturation stops when the spirit leaves the cask, though an opened bottle will evolve with oxygen over months.

Do you buy collections?+

Yes — our vault team purchases and brokers single bottles and full cellars. Contact the rare desk for a valuation.

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